10 Commandments of Good Business

I. A CUSTOMER is the most important person in any business. II. A CUSTOMER- is not dependent on us we are dependent on him or her. III. A CUSTOMER- is not an interruption of our work he or she is the purpose of it. IV. A CUSTOMER- does us a favor when he or she calls we are not doing him or her a favor by serving them. V. A CUSTOMER- is a part of our business not an outsider. VI. A CUSTOMER- is not a cold statistic he or she is a flesh and blood human being with feelings and emotions like our own. VII. A CUSTOMER- is not someone to argue or match wits with. VIII. A CUSTOMER- is a person who brings us his or her wants it is our job to fill those wants. IX. A CUSTOMER- is deserving of the most courteous and attentive treatment we can give him or her. X. A CUSTOMER- is the lifeblood of this and every other business. Sincerely, Chris & Dan Buendo Grateful Co-Publishers